Llandudno Centre achieves ‘Excellent’ status

Our Centre of Wellbeing in Llandudno has officially been recognised by Care Inspectorate Wales as ‘Excellent’, the highest possible rating, following an unannounced inspection in August.

Care Inspectorate Wales inspect care services to ensure standards are being met across four key areas: wellbeing, care and support, environment, and leadership.

‘Excellent’ status acknowledges the care provided by the staff at our Llandudno Centre is ‘outstanding’ and confirms that high quality care is being delivered, and that recipients of care are central in planning the services and support they receive.

The Inspector from Care Inspectorate Wales said:

“Care provided is effective and people are supported to achieve their goals successfully. Expert staff support people to partake in an excellent range of exciting activities.”

“People are pleased they are able to do things they did not think possible.”

All areas of care and support provided at the centre were scrutinised. The inspection focused on the work of the care team but also looked at other departments including housekeeping, hospitality, wellbeing support, catering, transport, and volunteering, all of whom were rated as providing an exceptional service.

A party was held on 22 September for staff and volunteers based at the centre to get together and celebrate the achievement. They were joined by blind veterans staying at the centre for a wellbeing break.

Attendees enjoyed live music, prosecco and a slice of cake, which had been made especially to mark the occasion by our catering supplier, Thomas Franks.