Gaming FAQs
Find everything you need to know about our raffle and lottery below.
Whether you've got questions about how to play, how you'll receive your winnings or how the money raised helps our beneficiaries, you'll find all the answers you need here.
General gaming queries
Can I enter over the phone?
Yes, you can enter over the phone by calling 0330 002 0285.
Can I use a credit card to purchase entries?
No, we only accept debit cards due to a regulation introduced by the Gambling Commission.
Why do you have such large cash prizes?
We feel these are competitive prizes, which enable us to draw and increase support. Activities like this spread awareness of the charity while providing a fun way for supporters to get involved with our work.
Please be assured that we take care in ensuring that funds are allocated appropriately and regularly review our prize structure. This means that the funds raised are spent on providing rehabilitation and training as well as practical and emotional support to more than 6,000 beneficiaries and their families.
How much money is spent on blind veterans?
For every £1 donated to us in 2020/21, we spend 81p on charitable activities, with 19p going to raise the next £1.
How will I receive my winnings?
Payment is made by cheque and/or vouchers within 28 days of the draw date.
Who can't enter?
All Blind Veterans UK staff, volunteers and blind veterans are permitted to play the raffle or lottery, except for those working within the engagement directory, finance and senior leadership team. Our CEO and those named on our gaming licence are also prevented from playing.
Immediate family and those living with these individuals will also not be able to participate in the raffle or lottery. External agents involved in the production or promotion will not be permitted to play any raffle or lottery they have been involved in.
Find out everything about our lottery
What is the cost of each lottery entry?
The cost of each lottery entry is £1 per week. Players can purchase a maximum of five entries per week and payment must be made in advance. Your Direct Debit will vary from month to month. If you play one line per week in a month with four Fridays, £4 will be debited
from your account. When the calendar month has five Fridays, your direct debit will be £5.
What prizes are available each week?
1st prize: £1,000 cash
2nd prize: £100 cash
3rd and 4th prize: £50 cash each
30 runners-up will each get a £10 M&S voucher
How does the quarterly raffle work?
Four times a year we hold a raffle with a £15,000 jackpot. All players who play the lottery will automatically be entered into the raffle.
When are the winners notified?
Winners are notified by post within seven working days of the draw date. An online winners list is also available and updated each week.
Can I enter over the telephone?
Yes! Please phone us on 0330 002 0285.
Will I get a lottery number?
Yes, we will send you your unique lottery number by email or in the post shortly after signing up.
How often does the draw take place?
Every week, on a Friday.
How do you pay me my winnings?
We will send you a cheque or voucher in the post.
How do I cancel?
You can call our Lottery Helpline on 0330 002 0285 or log in to your account.
How do I increase or reduce my weekly amount?
You can phone our Lottery Helpline on 0330 002 0285 or view your My Account area.
I've changed my contact or bank details. How do I notify you?
You can phone our Lottery Helpline on 0330 002 0285. Or make changes in your My Account area.
Who runs the weekly lottery?
The weekly lottery is run by Blind Veterans UK, and administered by Woods Group Ltd, Bumpers Way, Chippenham, Wiltshire SN14 6NG who are our appointed External Lottery Manager.
Can I still play if I live in Northern Ireland?
Unfortunately, no. Only residents of Great Britain can play the weekly lottery.
How old do I have to be to play?
We require the players of our weekly lottery to be aged 18 and over.
All you need to know about our raffle
What is the cost of each raffle entry?
The cost of each raffle entry is £1 per week.
What are the main draw prizes?
1st prize: £15,000 cash
2nd prize: £1,000 cash
3rd prize: £100 cash
4th and 5th prize: £50 cash
30 runners-up will each get a £10 M&S voucher
Are there incentives for entering quickly?
Yes, players that enter within 14 days of the raffle opening will automatically be entered in the speed draw.
What is the speed draw prize?
£500 cash.
When are the winners notified?
Winners are notified by post within 28 days of the draw date. An online winners list is also available and updated each week.
Is your question not on the list?
For more information, call our support team on 0300 111 2233 or email using the link below.
Play now for just £1
Sign up today for your chance to win £1000 every week plus 34 other prizes.
For more information on our gambling activity, please read our lottery terms and conditions and gaming complaints procedure.
Blind Veterans UK is licensed and regulated in Great Britain by the Gambling Commission under account number 8297.
For more information on our gambling activity, please read our lottery terms and conditions and gaming complaints procedure.
Blind Veterans UK is licensed and regulated in Great Britain by the Gambling Commission under account number 8297.
More ways to support our work
Donate now
There are many thousands of blind veterans who still need our support. Your donation can help us reach them.
Fundraise for us
Whether you want to run a marathon or host a pub quiz, your fundraising efforts are vital to the work we do.
Become a volunteer
Volunteers are crucial to the work we do. Find out how you could make a huge difference to blind veterans' lives.