Your Member Support Hub (MeSH)

When your talking watch stops working it usually means there’s an issue with the battery.

To have your watch assessed and get the battery replaced, contact The Talking Watch Shop. Call them directly on 0345 00 40 100, email sales@talkingwatchshop.co.uk, or use their online contact form.

The phone line is open from 9am–3pm, Monday to Friday. You can also leave a message on their 24-hour answering service, and they aim to get back to you within one working day.

The Talking Watch Shop will send you a pre-addressed Freepost envelope, which you can use to post your watch to them. Your watch will be repaired and/or the battery replaced, and returned to you by post.

We do not recommend bringing your talking watch to local watch shops or jewellers for repair or battery replacement as they are specialised items and can very easily be damaged. The warranty on your watch will be void if an unauthorised person attempts to repair it or replace the battery.

You can take your watch to a local watch shop or jewellers to have the strap replaced as long as they don't open up the watch itself. You can also contact the Talking Watch Shop to have your strap replaced. Call them directly on 0345 00 40 100, email sales@talkingwatchshop.co.uk or use their online contact form.

The phoneline is open from 9am–3pm, Monday to Friday. You can also leave a message on their 24-hour answering service, and they aim to get back to you within one working day

The Talking Watch Shop will send you a pre-addressed Freepost envelope, which you can use to post your watch to them. The strap will be replaced and your watch will be returned to you by post.

We do not recommend bringing your talking watch to local watch shops or jewellers for repair or battery replacement as they are specialised items and can very easily be damaged. The warranty on your watch will be void if an unauthorised person attempts to repair it or replace the battery.

Leave the clock near a windowsill overnight and it should automatically reset itself to the correct time.

If this doesn't work, you will need to set the time manually. To do this:

1. Press and hold S2 (4 o'clock) to enter the menu mode.
2. Select the ‘set time’ option by pressing S1 (2 o'clock).
3. Press S1 (2 o’clock) to set the hour. Press S2 (4 o’clock) to confirm.
4. Press S1 (2 o’clock) to set the minute and then press S2 (4 o’clock) to confirm.
5. The hands will spin rapidly to adjust to the selected time and then resume working as normal once the time is set.

If this doesn’t work, contact our team for assistance.

Check that the wires are securely plugged in at the back of the machine, then try plugging it into a different socket. If this doesn’t work, call our helpline on 01273 391447.  

Check that the wires are securely plugged in. Then try to reset the camera by doing the following:  

1. Turn the machine off
2. Remove the camera
3. Turn the machine back on
4. Wait for the ‘attach camera’ message
5. Press the green button
6. Attach the camera
7. Turn the machine off
8. Turn the machine back on
   
   

If this doesn’t work, contact our team for assistance.

Some devices, particularly mobile phones and tablets, use generic chargers. If you have spare chargers at home, perhaps from an old device, see if these work for your current device. If you can’t find a charger that fits your device, contact our team for assistance.

You need to speak to your talking book provider, either RNIB Talking Books or Calibre Audio.

If you aren’t receiving books, you need to make sure that you have returned the books you have finished or your provider will stop sending you new ones.

Contact the company directly to discuss your account. Call RNIB Talking Books on 0303 123 9999 or email helpline@rnib.org.uk.

Contact Calibre Audio on 01296 432 339 or email enquiries@calibre.org.uk.

Read our guide on Talking books and audio publications

 Contact our team for assistance.. If our IT department can’t fix your issue, contact Synapptic on 0191 909 7909.  

Say: “Alexa, Ask TuneIn to play Blind Veterans Review.” Make sure you say TuneIn, as this tells Alexa which app to use to play Review. 

If it doesn’t say the current month, repeat “Alexa Next” until you hear “Blind Veterans UK Review current month.” 

We encourage anyone experiencing balance issues or mobility issues unrelated to sight loss to contact their GP or other relevant professional to receive the most appropriate support.

We can replace an existing support stick with the equivalent white version to indicate vision loss if this has previously been assessed and issued by an appropriate professional, such as an Occupational Therapist.